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Privacy Policy

talkrugs Privacy Policy


Who we are

talkrugs®️ is a registered trademark of Flooring 4 You Ltd, a company registered in England and Wales under company number 07320759 (collectively referred to as talkrugs, "we", "us", or "our" in this privacy policy).

Our email address is: sales@talkrugs.co.uk 

Purpose of this privacy policy

This is a Privacy Policy for talkrugs®️ and the visitors to our website https://www.talkrugs.co.uk.

Please read through this privacy notice carefully as it explains in detail how your personal information  is collected, used and shared when you make an enquiry or purchase from https://www.talkrugs.co.uk.

It also outlines how, when, and why we collect and process your data with an explanation as to how we will store, handle, and keep that data safe. 

This privacy policy supplements the other notices and is not intended to override them. 

Overview

We take maintaining the security of your data very seriously and we are committed to respecting your privacy rights in line with the General Data Protection Regulation. We are dedicated to handling your data fairly and legally at all times, while being transparent about what data we collect about you and how we use it. 

Whether you visit us online, using a mobile device or shop with us in our showroom, this policy applies. It provides you with information about the following:
How we collect and use your information
Who we share your information with
Marketing messages
Seeing adverts online 
How we protect your data
How long we keep your data 
Your rights
Cookies
How to contact us 

How we collect and use your information

We process your personal data to meet our legal, statutory and contractual obligations and to provide you with our products and services. You do not have to give us any personal information but if you decide not to you may not be able to buy from our site and you are unlikely to receive our optimal customer experience.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.
    • A legitimate interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where the impact on you is not justifiable (unless we have your consent or are otherwise required or permitted to by law).
    • Perform the contract means collecting and processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
    • Comply with a legal regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

The personal data we collect

We will collect the following personal data:

  • Your web browsing behaviour and use of the site or platform, including the products and pages you have viewed, your operating system, IP address, browser details and browsing activity.
  • Your name, email address, and telephone number.
  • Your organisation details, if you provide them.
  • Your addresses, payment details and any other data you provide as required for processing your orders and returns. Please note we do not store your payment details from online transactions.
  • Communication between us, including emails, text messages and phone calls.
  • Marketing and communications data – your preferences in receiving marketing emails from us.

Any other data collected is detailed at the point it is collected in a separate notice. 

How we use your data

We use your name and contact detail information to do the following.

  • Process orders you have placed online, over the telephone or in-store, and deliver your purchases to you. If we don’t collect your personal data during the checkout, we won’t be able to do this and comply with legal obligations. During the order process, your details may need to be passed to a third party to deliver the product you ordered. We may need to keep your details for a reasonable period after your order purchase in order to fulfil any contractual obligations such as refunds and guarantees. 
  • Send you service messages by text, e-mail or social media such as order updates to ensure a smooth customer experience and fulfil our contractual obligations. 
  • Send you relevant communication and promotional content by email in relation to updates, products and services. We will do this on the basis of our legitimate business interest and where you have opted in to receive this communication. You can opt out from receiving messages at any time, by emailing unsubscribe@talkrugs.co.uk 
  • To confirm your identity, prevent and detect fraud. We will do this on the basis of our legitimate business interest and to protect our customers. 
  • Bill you and process any payments or send invoices and notices. We use third party services for secure card payment transaction processing, as well as PayPal, and we send billing information to these third parties to process your orders and payments. 
  • Supply, improve, and support the products and services we provide by gathering information from your use of our website and finding out what you like. We may share this with third parties to improve the products, and services we provide.
  • Show you adverts as you browse the internet. We will do this on the basis of our legitimate business interest. 

We use your payment info to:

  • Take payments and process refunds. 
  • Prevent and detect fraud.

We do this on the basis of our legitimate business interests.

We use external payment systems such as PayPal to process all our online payments. All of these systems have their own security. We do not store your payment card details and we do not store your card’s security/CVV code. 

We use your purchase history and saved basket items to:

  • Sell you things.
  • Provide customer service and support and handle returns/exchanges. 
  • Find out what you and our other customers like. 

We use information when you browse our website using your phone or computer to:

  • Improve our website by noting your IP address and device type.
  • Partner with and use various third party software and services, including analytics services, to help understand your usage of our products and services.

Sharing your information

We may have to share your personal data with the parties listed below for the purposes we have described above. We do not, and will not, sell any of your personal data to any third party. This includes your name, address, email address or payment information.

We do however share your data with the following parties as an essential means of being able to provide our service to you.

  • Companies that require information to get your purchases to you: delivery companies, finance providers and payment service providers.
  • IT companies who support our website and other systems.
  • Professional services such as website hosts, Trustpilot review site, advertising partners, and email marketing companies, who help us run our business.
  • Credit reference agencies, law enforcement, and fraud prevention agencies, so we can help tackle fraud.
  • Google, Facebook and Instagram to show you products that might interest you while you’re browsing the internet. We’ll also use your data to identify other internet users who share similar interests. This is based on your acceptance of cookies on our website. For more information about the cookies we use, please refer to our cookie policy.

Sharing your information outside of the EEA

Your personal data may be stored and processed in any country where we have service providers such as international delivery companies. By using our service or by providing consent to us (where required by law), you agree to the transfer of information to countries outside of your country of residence, which may have different data protection rules than in your country. The transfer will take place in the presence of appropriate safeguards, including standard data protection clauses adopted by the EU commission.

Flooring 4 You Ltd takes all steps reasonably necessary to ensure your data is treated securely with our international partners, in line with this privacy policy. 

Marketing messages 

If you have agreed, we will send you marketing messages by email to keep you up to date with our business, offers and to help you find products.

You can request to stop receiving marketing messages from us at any time. You can do this in your account settings, by clicking on the ‘unsubscribe’ link in any email or by contacting us directly.
Email unsubscribe@talkrugs.co.uk or send a message through our Contact Us page.

Once we receive this request from you, we will update your profile to ensure you don’t receive any further marketing messages from us. Please be aware it might take a few days to update all of our systems and you may receive messages in the time it takes us to process your request. 

If you ask us to stop marketing messages, other relevant communications such as order updates or customer service messages will continue.

Seeing adverts online

We use online advertising to keep our customers aware of what we are up to and to help you find our products more easily.

We might target advertising banners and ads to you when you are on other websites, which is done by a variety of digital marketing networks and ad exchanges. The banners and ads you see will be based on information we hold about you. We may use a range of advertising technologies and mobile identifiers, as well as specific services offered by sites and social networks to do this.

How we protect your data 

We take your privacy and data security seriously and we take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect your information from unauthorised access, alteration, disclosure or destruction and have several layers of security in place. 

We secure access to all transactional areas of our website using ‘http’ technology. 

We regularly monitor our system for possible vulnerabilities and attacks using security metrics. 

Keeping your information

We will hold on to your information for as long as you have your account or for as long as it is needed to be able to provide the services to you. 

If for any reason we are required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse or enforce our terms and conditions, we may keep hold of some of your information as required, even after you have closed your account, or it is no longer needed to provide the services to you.

Your rights  

Under the General Data Protection Regulation, you have a number of important rights. In summary, these include:

  • The right to be informed about how your personal information is being used. 
  • The right to access the personal information we hold about you.
  • The right to request the correction of inaccurate personal information we hold about you.
  • The right to request that we delete your data or stop processing it or collecting it.
  • The right to stop direct marketing messages and to withdraw consent for other content-based processing at any time.
  • The right to request that we transfer or port elements of your data either to you or another service provider.
  • The right to complain to your data protection regulator (the Information Commissioner’s Office in the UK) but we hope you would contact us first so we can resolve any issues for you.

Cookies 

We use technology such as ‘cookies’ when you visit our site, to collect information and store your online preferences. Cookies are small pieces of information sent by a web server to a web browser which allows the server to uniquely identify the browser on each page. 

We use the following 3 types of cookies on our website. 

  1. Site functionality cookies. These cookies are essential for navigating the site and using our features such as ‘Add to Cart’. 
  2. Site analytics/performance cookies. These cookies allow us to collect anonymous information, measure and analyse how you use our website. For example, we use Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies does not show personal details. You may opt out of these cookies using your browser settings, but it may affect the performance of our website.
  3. Targeting or advertising cookies. These cookies collect information about your browsing habits so that we can make any advertising more relevant to you and your interests, and to show you products that you have looked at previously on our website. They are also used to limit the number of times you see an ad and help us measure the effectiveness of our marketing campaigns. Such cookies are usually placed by third party advertising networks. 
    By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at http://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ .

Please note that by deleting or disabling future cookies, your user experience may be affected, and you might not be able to take advantage of certain functions of our site.

How to contact us 

If in the event you need to contact us for any of the following:

  • You have any questions or feedback about this privacy policy
  • You would like us to stop using your information
  • You have a complaint  
  • You want to exercise any of your rights as set out above 

Then please contact us on the details below. 
Data Privacy
talkrugs T/A Flooring 4 You Ltd
Suite 5, 25 King Street
Knutsford
Cheshire
WA16 6DW
Tel: 01565 633155
Email: sales@talkrugs.co.uk 

Changes

This privacy notice was published on 12th May 2023. 
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. When we do, we will inform you by email.